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Leathers
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How
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Full Conditions of Sale |
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Important - please read and understand the following before placing an order |
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These Terms and
Conditions do not affect your statutory rights.
By placing an order it is assumed that you have read and agreed to
our Terms and Conditions of Sale. PRODUCT INFORMATIONAll information presented in the various Relics catalogues, leaflets, verbally or on our web sites is given in good faith. All images, descriptive matter and specifications on our sites have been obtained from the manufacturer or supplier and are for the sole purpose of giving an approximate description of the goods, these are intended as a guide only. Relics of Witney will endeavour to ensure that the information on the web site is as accurate and up to date as possible, however Relics cannot guarantee the reliability or the accuracy of the information contained within its pages. Restoration is not an exact science and even the best product can give the wrong results if applied or fitted incorrectly. Please always read the instructions on the product label and test products on similar spare piece of wood or inconspicuous area to check compatibility and end result before working in earnest. Since skill of application, use and site conditions are beyond our control Relics can accept no responsibility for the performance of any product arising from such use beyond the value of the goods delivered by us. This does not affect your statutory rights. Our ranges include some solvent-based products that may present hazards in their use, storage and transport. Attention should be paid to the recommendations and health and safety information given on the product labels. Some products are tested to BS5665 and are safe for use on toys, please ask for further details. PLACING AN ORDEROur contract When placing an order via the Internet to purchase a product from Relics of Witney, we will send you confirmation of receipt of your order. Your order represents an offer to us to purchase a product which is accepted as a contract by us when we send confirmation of receipt of your order. Your InformationOn placing your order please ensure that the details you provide us with are correct and complete, include your full address including post code and a day-time telephone number which will be passed to our carrier for use in the event that they have difficulty in delivering your order. It is your responsibility to inform us immediately of any change to the information that you provided when ordering. Your details will not be passed on to a third party other than to a carrier for delivery purposes. DeliveryDelivery of your item will be by a carrier who will require a signature. When ordering, please carefully consider your delivery address. As we deliver our items through a third party, we cannot be held responsible for this third party nor can we guarantee a time during the day for delivery. Relics of Witney cannot be held responsible for non-delivery of items where an incorrect address has been given. In the event that items cannot be delivered due to incorrect information being given they will be returned to Relics of Witney and you will be contacted to ascertain the correct information. An additional postage charge will be applicable to send the items back to you. If the carrier cannot deliver your order they will leave a card informing you that they will attempt to deliver the order on the following working day. If the carrier cannot deliver on the second attempt they will leave a card asking you to collect your order from their premises. If you have not contacted them within 5 working days the items will be returned to Relics of Witney and you will have to cover the cost of the order being returned to us and subsequent re-delivery. In the unlikely event that an item has been damaged during transit, please contact us within 2 working days either by e-mail at sales@tryrelics.co.uk or by phone (Monday-Saturday, 9.30 a.m. – 4.30 p.m.). Your prompt response means we can arrange a replacement quickly. When supplying measurements for Radiator Cabinets and Leather Skivers please ensure that the measurements given to us are correct, these products are made to your measurements and Relics cannot be held responsible for items not fitting as a result of an error on your part. If the item is damaged or faulty please inform us within 7 working days so that we may endeavour to correct the problem. The 7 day cooling off period does not apply to items specifically made to your measurements. COOLING-OFF PERIOD At Relics of Witney we want you to be happy with our products and service. Occasionally though, we know you may want to return items. If, for any reason, you are unhappy with your purchase or you change your mind, you can return it to us for a full refund. To cancel your purchase under this cooling-off period, please inform us in writing (by letter, fax or e-mail), giving the reason for the return as "contract cancellation" within 7 days of the date you receive the item. You will be contacted by us and given a returns number. Items must be returned to us in a saleable condition and in their original packaging, therefore please package the item securely and send it to us with a covering note, stating the returns number. You will be responsible for bearing the cost of returning the items to us. We will issue a full refund of the items and the original postage cost to you when we receive the items. The return address is:
Returns Department For your protection, we recommend that you use a recorded-delivery service to return good to us. REFUND POLICYAfter the cooling-off period a refund will be made for items returned to us within 30 days of receipt and a re-stocking charge of 15% will be deducted from the refund. Relics will not refund the original carriage charge or any expense incurred returning the item to us unless the item purchased is faulty or damaged. This does not affect your statutory rights. Refunds will be processed on receipt of the item in an acceptable condition. Where payment has been made by credit or debit card, the refund will be credited to the card. If payment has been by cheque, a cheque will be forwarded to you. RETURNS PROCEDUREPlease follow the steps below to enable us to process your refund quickly:
Returns Department For your protection we recommend that you use a recorded-delivery service. FAULTY ITEMSIn the unlikely event of your item being faulty or damaged please notify us by e-mail to sales@tryrelics.co.uk or in writing, giving a full description of the fault/damage. You will be contacted by a member of staff to advise you on the return or replacement of the item. PRICING AND AVAILABILITYPrices The price you pay is the price that is displayed on the web site at the time of your order; this price will be confirmed to you verbally in the case of telephone orders or on your order confirmation when ordering by e-commerce. Price increases subsequent to your order will be carried by Relics of Witney. Availability We will always aim to despatch your goods to you within the time specified on the web site. However, if for reasons beyond our control the items are unavailable we will notify you by e-mail with an anticipated delivery time. You will be given an option of waiting for the item to become available or cancelling your order. EVENTS BEYOND OUR REASONABLE CONTROL Relics cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights. WAIVER If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. GOVERNING LAW AND JURISDICTION These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. OUR
DETAILS Relics is an independent retailer. Relics of Witney Limited LICENCE FOR WEBSITE ACCESS Relics of Witney grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Relics of Witney. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Relics of Witney and its affiliated web sites without express written consent. You may not use any meta tags or any other "hidden text" utilising Relics of Witney’s or its affiliates' names or trademarks without the express written consent of Relics of Witney. |
| All products sold by Relics of Witney have 12 months guarantee |